CBS Corporation Application Developer, ServiceNow in Atlanta, Georgia

Application Developer, ServiceNow

REF#: 26715


JOB TYPE: Full-Time Staff




CBS Corporation (NYSE: CBS.A and CBS) is a mass media company that creates and distributes industry-leading content across a variety of platforms to audiences around the world. The Company has businesses with origins that date back to the dawn of the broadcasting age as well as new ventures that operate on the leading edge of media. CBS owns the most-watched television network in the U.S. and one of the world’s largest libraries of entertainment content, making its brand - "the Eye" - one of the most recognized in business. The Company’s operations span virtually every field of media and entertainment, including cable, publishing, radio, local TV, film, outdoor advertising, and interactive and socially responsible media. CBS’s businesses include CBS Television Network, The CW (a joint venture between CBS Corporation and Warner Bros. Entertainment), Showtime Networks, CBS Sports Network, TVGN (a joint venture between CBS Corporation and Lionsgate), Smithsonian Networks, Simon & Schuster, CBS Television Stations, CBS Radio, CBS Outdoor, CBS Television Studios, CBS Global Distribution Group (CBS Studios International and CBS Television Distribution), CBS Interactive, CBS Consumer Products, CBS Home Entertainment, CBS Films and CBS EcoMedia.


The Application Developer, Service Management is responsible for the development, and administration, of CBS’ ServiceNow platform. In addition, the individual will play a key role in projects to expand the use of ServiceNow at CBS.


  • Perform software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third party software integrations.

  • Administer the ServiceNow Application

  • Core configuration administration- navigation, search, UI, manage lists and forms, create/modify business rules and client scripts, activate plugins

  • Core application administration - build business rules for events and notifications, perform upgrades and patches, manage application security

  • Service level administration- creates and manages reports; configure Service Level Agreements (SLA) within the tool.

  • User/License administration - user access, roles, groups, profiles

  • Data management - manage data with tables and CMDB, manage data with import sets and update sets

  • Administration of Knowledge Base and Service Catalog. Build and test workflows for Service Catalog

  • Develop and enhance ServiceNow

  • Manage monthly enhancement schedule and ensure all other developers/administrators are following established standards

  • Develop web services using java scripts for API’s with other applications

  • Develop new features using XML, workflow, and other related technology and tools

  • Work with Infrastructure, Security, and service providers to conduct proof of concept, design, and implement CMDB, Mobile Reach, facilities management, automation, and other modules/integrations as needed

  • Work with IT and Business stakeholders to design and implement functions in ServiceNow to support the business needs.

  • Develop, design and rollout new application modules, workflows and catalog requests

  • Work with the vendor (ServiceNow) to ensure CBS gets the maximum value for products and services.

  • Serve as the technical lead for new projects and point of contact for new initiatives.

  • Serve as the primary owner for ServiceNow development and maintenance.

  • Research new functionality and recommend solutions that deliver customer value.

  • Be on the team rotation for managing Change Control Board meetings


  • Undergraduate degree or equivalent work experience

  • Certifications in ITIL and/or ServiceNow desired

  • Solid communication and collaboration skills across a diverse group of internal and external colleagues and consultants

  • Three years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow including scripting, tool configuration, design work, technical configuration and deployment

  • Experience in Java Scripting is required

  • Experience in web development preferred

  • Experience with working or developing in any one of the following programming languages: HTML, PHP, C, Java, Perl, Jelly

  • Functional experience in ServiceNow modules such as Incident, Knowledge, Change, and Service Catalog

  • Understanding of Configuration Management as it relates to ITIL, CMDB and asset management experience preferred

  • Experience with Web Services Integration (SOAP, REST, and JSON) desired

  • Experience in both agile and waterfall methodologies desired

  • Administration of ServiceNow including the delegation of groups, workflows, business rules, UI actions, UI policies, ACL’s, catalog items and updates of all other existing solutions requiring revisions


Equal Opportunity Employer Minorities/Women/Veterans/Disabled