CBS Corporation Manager, Video Internet Streaming in Hauppauge, New York
Manager, Video Internet Streaming
CBS BUSINESS UNIT: Showtime
JOB TYPE: Full-Time Staff
JOB SCHEDULE: Full-Time
JOB LOCATION: Hauppauge, NY
SHOWTIME and its critically-acclaimed, award-winning original series continue to make their mark on the cultural landscape, with one of the most successful programming slates in all of television. With an impressive line-up of new and returning original series, the SHOWTIME hit dramas and comedies include HOMELAND, SHAMELESS, BILLIONS, RAY DONOVAN, THE AFFAIR, EPISODES, DICE, the upcoming drama I’M DYING UP HERE, the limited series GUERRILLA and PURITY, and the highly anticipated return of TWIN PEAKS.
Original series play a key part in the SHOWTIME programming mix, along with box office hits, comedy and music specials, provocative documentaries, and hard-hitting sports programming, including the flagship franchise SHOWTIME CHAMPIONSHIP BOXING®, the Emmy Award-winning documentary series ALL ACCESS, A SEASON WITH and the Emmy Award-winning veteran series INSIDE THE NFL.
Showtime Networks Inc. (SNI), a wholly-owned subsidiary of CBS Corporation, owns and operates the premium television networks SHOWTIME®, THE MOVIE CHANNEL™ and FLIX®, and also offers SHOWTIME ON DEMAND®, THE MOVIE CHANNEL™ ON DEMAND and FLIX ON DEMAND®, and the network's authentication service SHOWTIME ANYTIME®. Showtime Digital Inc., a wholly-owned subsidiary of SNI, operates the stand-alone streaming service SHOWTIME®. SNI also manages Smithsonian Networks™, a joint venture between SNI and the Smithsonian Institution, which offers Smithsonian Channel™, and offers Smithsonian Earth™ through SN Digital LLC. SNI markets and distributes sports and entertainment events for exhibition to subscribers on a pay-per-view basis through SHOWTIME PPV. For more information, go to  www.SHO.com.
Showtime Networks Inc., a subsidiary of CBS Corporation, is seeking an exceptional Video Streaming Manager to identify, troubleshoot, and resolve video streaming issues affecting users of its apps and web sites for SHOWTIME, its stand-alone OTT service and Showtime Anytime, the company’s TV Everywhere service.
The Manager, Video Internet Streaming, will investigate any difficulties reported to be negatively impacting users, and will work with engineers to help test and provide feedback for in-development applications and streaming technologies to ensure that they meet the high quality standards expected by Showtime’s subscribers. They will work with QA personnel, product managers and other support staff to lead investigation and resolution of problems.
This role requires expert technical understanding of the components of our web sites, apps and production processes to formulate theories about the sources of issues. You will need to be a self-starter, tenacious, and creative in using the tools at hand - or tools of your choosing - to pursue the underlying causes/possible resolutions for those issues.
Additionally, the Video Streaming Support Manager will;
Assist the video streaming engineering team in development and rollout of new streaming technologies, players and platforms, and test proof of concept streaming clients and pre-release video assets
Make recommendations for content management and workflow enhancements and optimizations based on testing
Be able to discover or investigate issues with video, audio, and closed captions
Assist the 24x7 operations team by ensuring that proper monitoring and process is in place to easily identify and escalate issues
Provide support to the VOD streaming QC team by building processes and test strategies
Work in conjunction with the product team on new platform launches
Create and maintain documentation used by support and operations staff
Reporting to the Director of Project Management, the Video Streaming Support Manager will resolve issues alongside engineering and operations, work on the latest streaming technology to ensure the best possible customer streaming experience.
Work with engineering in development and testing of new streaming technologies infrastructure enhancements, optimizations, and monitoring capabilities
Create and execute test plans and tracking spreadsheets for new development initiatives
Understand, monitor, and troubleshoot technical issues experienced by our customers, and involve other teams as necessary
Develop and maintain a knowledge base of information on issues including problem-solving techniques
Build out and manage tracking system of active issues, and ensure that key problems are investigated and resolved in a timely fashion
Build out support escalation procedures and processes, including documentation and diagrams
Bachelor’s degree in information technology or other Internet centric curriculum
Prior experience in the digital media/VOD/content distribution industry desirable
Experience with video, and streaming technologies including Dash, HLS, Smooth Streaming
Strong organizational and communication skills
Self-starter who is driven to strong results and growth
Capable of developing scripts to automate monitoring, alerting, notifications
Experience with video streaming DRM
Experience with networking basics and capture tools (Wireshark, Charles Proxy)
A good eye and ear for video & audio
Equal Opportunity Employer Minorities/Women/Veterans/Disabled