CBS Corporation Sr. Technician, Desktop Support in Los Angeles, California

Sr. Technician, Desktop Support

REF#: 26758

CBS BUSINESS UNIT: CBS Corporate

JOB TYPE: Full-Time Staff

JOB SCHEDULE: Full-Time

JOB LOCATION: Los Angeles, CA, US

ABOUT US:

CBS Corporation (NYSE: CBS.A and CBS) is a mass media company that creates and distributes industry-leading content across a variety of platforms to audiences around the world. The Company has businesses with origins that date back to the dawn of the broadcasting age as well as new ventures that operate on the leading edge of media. CBS owns the most-watched television network in the U.S. and one of the world’s largest libraries of entertainment content, making its brand - "the Eye" - one of the most recognized in business. The Company’s operations span virtually every field of media and entertainment, including cable, publishing, radio, local TV, film, outdoor advertising, and interactive and socially responsible media. CBS’s businesses include CBS Television Network, The CW (a joint venture between CBS Corporation and Warner Bros. Entertainment), Showtime Networks, CBS Sports Network, TVGN (a joint venture between CBS Corporation and Lionsgate), Smithsonian Networks, Simon & Schuster, CBS Television Stations, CBS Radio, CBS Outdoor, CBS Television Studios, CBS Global Distribution Group (CBS Studios International and CBS Television Distribution), CBS Interactive, CBS Consumer Products, CBS Home Entertainment, CBS Films and CBS EcoMedia.

DESCRIPTION:

The Senior Technician, Client Services and Support provides operational and long term support to divisions in CBS. Responsible for being subject matter experts, assisting in projects and providing event support, the Senior Technician provides Technicians a point of contact for escalations.

Responsibilities:

  • Provide operational support for CBS Business Units including but not limited to: remote/phone/in person: diagnosis, break/fix support, request fulfillment, how-to dialog, and project support

  • Responsible for the installation, configuration and troubleshooting of all end user hardware, software and related peripherals including but not limited to: client facing support, hardware, software, mobile devices, peripheral and network troubleshooting for all end user systems.

  • Responsible for handling initial support calls and requests

  • Responsible for handling issues escalated from Desktop Technicians or other IS&T colleagues

  • Serve as a point of contact as subject matter experts on technology, processes or procedures in Client Services

  • Researches and analyzes IT requests from various departments and locations, researches and tests various potential solutions and makes recommendations.

  • Coordinates and provides hands-on support in conjunction with other IT support teams from infrastructure and applications.

  • Provide project oversight on business unit initiatives

  • Provides onsite setup and support for minimum of 10 tradeshows and events yearly

  • Resolve incidents and requests within SLA

  • Work as a mentor and point of contact to other team members

  • Support will be a mix of Windows and OSX devices

  • Assist End User Design & Engineering in testing and keeping production images up to date.

  • Tests and distributes security patches to clients; remediates any threats to the desktop environment (i.e. virus, spyware, malware, etc.).

  • Basic knowledge and understanding of video specifications including containers, codecs and data and bit rates

  • Must be willing to travel locally between CBS locations, as well as travel domestically and internationally to support trade shows, events, and office relocations.

  • Must be willing to work overtime as necessary

  • Must be able to lift and carry heavy equipment

QUALIFICATIONS:

  • Minimum five (5) years IT experience supporting end users systems in a corporate environment.

  • Undergraduate degree in a computer science related field or equivalent work experience preferred.Strong knowledge of current Windows Mac OSX operating systems

  • Above Average knowledge of technology such as: network topologies, server administration, etc. Strong working knowledge of current Windows Server operating systems.

  • Above Average knowledge of Microsoft Office products (Word, Excel, Outlook, Power Point, Access, etc.).

  • Experience with desktop remote control software (SMS, Casper, Bomgar, VNC, LANDesk.etc).

  • Understand computer imaging concepts (i.e. Ghost, RIS, PE and MDT) and have experience creating images with at least one of these disciplines.

  • Experience with Anti-Virus, Encryption Applications

  • Experience with Enterprise Management Tools (LANDesk, SCCM, Casper, etc.)

  • Strong analytical problem solving skills.

  • Excellent communication skills, both written and verbal.

  • Familiar with ServiceNow ticketing system

EEO STATEMENT:

Equal Opportunity Employer Minorities/Women/Veterans/Disabled