CBS Corporation Payment Portal Administrator in Nashville, Tennessee

Payment Portal Administrator

REF#: 26356

CBS BUSINESS UNIT: CBS Radio

JOB TYPE: Full-Time Staff

JOB SCHEDULE: Full-Time

JOB LOCATION: Nashville, TN, US

ABOUT US:

CBS RADIO is one of the largest major-market broadcast media operators in the United States and the undisputed leader in news and sports radio. Producing original audio and video content, live events and exclusive programming broadcast via on-air, online and mobile platforms, CBS RADIO reaches more than 72 million consumers nationwide each week. As a part of CBS Corporation, the division owns and operates 117 radio stations in 26 markets - including the top 10 as ranked by Nielsen Audio - as well as an extensive array of digital assets. CBS RADIO distributes its programming via AM, FM and HD Radio stations, Radio.com and CBS Local Digital Media apps, making engaging with audiences easier than ever before. For more information, please visit www.cbsradio.com.

DESCRIPTION:

POSITION SUMMARY

This position is responsible for helping:

  • Resolve all support calls and emails from customers and Account Executives

  • Investigate internal and external queries regarding credit card payments

  • Identifying process improvements and efficiencies

All responsibilities are to be carried out within the CBS internal control system, policies and procedures

KEY RESPONSIBILITIES

  1. Resolve all support calls and emails from customers within one business day:
  • Answer ‘phone calls from customers and Account Executives with support questions and resolve those questions, issues, etc. while the customer is on the ‘phone

  • Answer emails from customers and Account Executives with support questions and resolve those questions, issues, etc. within one business day

  1. Investigate internal queries regarding credit card payments and applications
  • Investigate queries from the cash application team regarding invoices being paid with card payments
  1. Relationship Building
  • Maintain good working relationships with customer and Account Executive contacts.

  • Ensure friendly and courteous service is given to them at all times

  1. Policies, Procedures & Work Flows
  • Ensure compliance with the published policies and procedures

  • Make recommendations for improvement where necessary

QUALIFICATIONS:

As the Administrator, you must have ability for attention to detail with focus on exceptional customer service. In addition:

  • Focus and skill at accuracy, attention to detail and consistency

  • Effective time management skills

  • Effective problem solving and documentation skills

  • Ability to build good relationships with customers and suppliers

  • Provide proactive service to customers

  • Proficient in Microsoft Office Suite

  • This shift is from 9a to 6p

EEO STATEMENT:

Equal Opportunity Employer Minorities/Women/Veterans/Disabled