CBS Corporation Desktop Support Technician - Part Time in New York, New York

Desktop Support Technician - Part Time

REF#: 27116

CBS BUSINESS UNIT: CBS Radio

JOB TYPE: Part-Time (without benefits)

JOB SCHEDULE: Part-Time

JOB LOCATION: New York, NY

ABOUT US:

CBS RADIO is one of the largest major-market broadcast media operators in the United States and the undisputed leader in news and sports radio. Producing original audio and video content, live events and exclusive programming broadcast via on-air, online and mobile platforms, CBS RADIO reaches more than 72 million consumers nationwide each week. As a part of CBS Corporation, the division owns and operates 117 radio stations in 26 markets - including the top 10 as ranked by Nielsen Audio - as well as an extensive array of digital assets. CBS RADIO distributes its programming via AM, FM and HD Radio stations, Radio.com and CBS Local Digital Media apps, making engaging with audiences easier than ever before. For more information, please visit www.cbsradio.com.

DESCRIPTION:

The Desktop Support Technician provides telephone and desktop support to users on day to day issues involving MS Office functions, Windows 7 and 10, Mac OSX, Virus/Spy ware, and standard applications for a user base covering multiple facilities. The Desktop Support Technician is responsible for providing Level 2 hardware and software support for desktop PC’s, laptops and peripherals, including IOS devices in multiple locations. The Desktop Support Technician will be responsible for the installation, configuration and troubleshooting of various desktop hardware, software and related peripherals including and not limited to printers, print servers, scanners and PDA/Blackberry devices.

Responsibilities:

  • Perform break-fix end-user desktop support to users in multiple locations and provide telephone and desktop support to the divisional community for software, hardware, and various infrastructure related issues.

  • Ensure that all requests from user are logged and escalation procedures are followed.

  • Maintain problem status/resolution information in ticketing database.

  • Install and configure desktop computer system hardware and software (including operating system and applications software).

  • Install and configure printers and various network connected equipment.

  • Participate in maintaining, testing and updating PC and Macintosh deployment images.

  • Assist in the maintenance of production desktop images: work with scripts to automate redundant tasks.

  • Test and distribute security patches to clients; remediate any threats to the desktop environment (i.e. virus, spyware, malware, etc.).

  • Participate in rollouts of new software/hardware to ensure consistency in technical standards.

  • Perform after hours and weekend support, systems installation and maintenance, as required.

  • This is a part-time role, up to 30 hours per week. Must be available for shifts between 8:00 a.m. - 8:00 p.m. M-F.

QUALIFICATIONS:

  • Undergraduate degree in a computer science related field and/or equivalent work experience required.

  • A Minimum of one year / Desktop Support or PC Support experience working in a large corporate environment.

  • Experience creating, documenting and closing incidents via ticketing system.

  • Working knowledge of Windows 7 and 10, Mac OS X, and Virtualized Desktop environments.

  • Basic understanding of Wired and Wireless Networking concepts, general trouble-shooting steps, and network tools (Ping, Pathping, Trace route, etc.)

  • Knowledge and familiarity with MS Active Directory environment including ability to manage AD objects (User and Workstation) - ie. reset user passwords, add/remove workstation, modify AD description).

  • Strong support in Microsoft Office products (Word, Excel, Power Point, Access, etc).

  • Strong support and understanding of Outlook/Exchange mail client and Office 365.

  • Experience with desktop remote control software (Dameware,LANDesk, MSRA).

  • Understand computer imaging concepts (i.e. Ghost, RIS, PE) and have experience creating images with at least one of these disciplines.

  • Strong Analytical problem solving skills.

  • Work well autonomously and in a team environment.

  • Excellent communication skills, both written and verbal.

  • Familiar with LAN Desk.

  • Familiar with Service-Now ticketing system.

EEO STATEMENT:

Equal Opportunity Employer Minorities/Women/Veterans/Disabled