CBS Corporation Technician, Client Services & Support in New York, New York
Technician, Client Services & Support
CBS BUSINESS UNIT: CBS Corporate
JOB TYPE: Full-Time Staff
JOB SCHEDULE: Full-Time
JOB LOCATION: New York, NY
CBS Corporation (NYSE: CBS.A and CBS) is a mass media company that creates and distributes industry-leading content across a variety of platforms to audiences around the world. The Company has businesses with origins that date back to the dawn of the broadcasting age as well as new ventures that operate on the leading edge of media. CBS owns the most-watched television network in the U.S. and one of the world’s largest libraries of entertainment content, making its brand - "the Eye" - one of the most recognized in business. The Company’s operations span virtually every field of media and entertainment, including cable, publishing, radio, local TV, film, outdoor advertising, and interactive and socially responsible media. CBS’s businesses include CBS Television Network, The CW (a joint venture between CBS Corporation and Warner Bros. Entertainment), Showtime Networks, CBS Sports Network, TVGN (a joint venture between CBS Corporation and Lionsgate), Smithsonian Networks, Simon & Schuster, CBS Television Stations, CBS Radio, CBS Outdoor, CBS Television Studios, CBS Global Distribution Group (CBS Studios International and CBS Television Distribution), CBS Interactive, CBS Consumer Products, CBS Home Entertainment, CBS Films and CBS EcoMedia.
The Technician, Desktop Operations provides operational and long term support for divisions in CBS. Technician provides first and second level IT support for incoming support incidents and requests and escalate issues as appropriate. Responsibilities:
Provide operational support for CBS Business Units including but not limited to: remote/phone/in person: diagnosis, break/fix support, request fulfillment, how-to dialog, and project support.
Responsible for the installation, configuration and troubleshooting of all end user hardware, software and related peripherals including but not limited to: client facing support, hardware, software, mobile devices, peripheral and network troubleshooting for all end user systems.
Responsible for escalating issues to Senior Technician, Team Lead or Manager as appropriate.
Resolve incidents and requests within SLA.
Support will be a mix of Windows and OSX devices.
Participates in recovering assets and updating Asset Management through Data Analytics in LANDesk.
Must be willing to travel locally between multiple CBS supported locations when needed.
Must be willing to work overtime as necessary.
Must be able to lift and carry heavy equipment.
Undergraduate degree in a computer science related field or equivalent work experience, preferred.
Minimum two (2) years IT experience or qualified internship
Experience working in a corporate environment.
Strong interpersonal and communication skills.
Experience creating, documenting and closing incidents via ticketing system.
Working knowledge of current Windows Mac OSX operating systems.
Basic understanding of Wired and Wireless Networking concepts, general trouble-shooting steps, and network tools (Ping, Pathping, Trace route, etc.)
Knowledge and familiarity with MS Active Directory environment including ability to manage AD objects (User and Workstation) - ie. reset user passwords, add/remove workstation, modify AD description).
Strong support in Microsoft Office products (Word, Excel, Power Point, Access, etc).
Understanding of Google Apps (Gmail, Calendar, etc.)
Experience with desktop remote control software (SMS, Casper, Bomgar, VNC, LANDesk.etc).
Understand computer imaging concepts (i.e. Ghost, RIS, PE, MDT, Deploy Studio) and have experience creating images with at least one of these disciplines.
Strong Analytical problem solving skills.
Work well autonomously and in a team environment.
Excellent communication skills, both written and verbal.
Familiar with ServiceNow ticketing system.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled