CBS Corporation Desktop Support Engineer in Studio City, California
Desktop Support Engineer
CBS BUSINESS UNIT: CBS Corporate
JOB TYPE: Full-Time Staff
JOB SCHEDULE: Full-Time
JOB LOCATION: Studio City, CA
CBS Corporation (NYSE: CBS.A and CBS) is a mass media company that creates and distributes industry-leading content across a variety of platforms to audiences around the world. The Company has businesses with origins that date back to the dawn of the broadcasting age as well as new ventures that operate on the leading edge of media. CBS owns the most-watched television network in the U.S. and one of the world’s largest libraries of entertainment content, making its brand - "the Eye" - one of the most recognized in business. The Company’s operations span virtually every field of media and entertainment, including cable, publishing, radio, local TV, film, outdoor advertising, and interactive and socially responsible media. CBS’s businesses include CBS Television Network, The CW (a joint venture between CBS Corporation and Warner Bros. Entertainment), Showtime Networks, CBS Sports Network, TVGN (a joint venture between CBS Corporation and Lionsgate), Smithsonian Networks, Simon & Schuster, CBS Television Stations, CBS Radio, CBS Outdoor, CBS Television Studios, CBS Global Distribution Group (CBS Studios International and CBS Television Distribution), CBS Interactive, CBS Consumer Products, CBS Home Entertainment, CBS Films and CBS EcoMedia.
The Technical Engineer, Client Services & Support provides operational and long term support for CTD digital. Responsibilities include 1st, 2nd, and 3rd level support across multiple platforms, topologies and environments. In addition, Technical Engineers also provide solutions for CBS divisions when a business problems or process requires it.
The position will be accountable for all technical decisions made in an effort to bring a solution to a trouble ticket or outage. Other proactive situations, such as change control requests, require the approval of the Manager and other department heads. The position serves as the primary technical resource and as such, will be responsible for maintaining the skill set necessary to be effective. Employee is accountable for all deadlines set by the Manager. Employee is accountable for all projects assigned to him/her and meeting the deadline set. Employee is responsible for all decisions, communications, and actions performed
Responsible for supporting the Video editing systems and workflow, which includes Avid Interplay (including Access, Assist, Media Composer , Media Central, Delivery , Archive and ISIS), Adobe Creative Cloud (including Premiere, After Effects and Photoshop etc), Masstech Archive (including SpectraLogic Tape Library), Rhozet Transcoding, Aspera file transfer, SnapStream, LiveU, Teradek and Livestream and any other solution the team acquires.
Provide operational support for CBS Business Units including but not limited to: remote/phone/in person: diagnosis, break/fix support, request fulfillment, how-to dialog, and project support
Responsible for the installation, configuration and troubleshooting of all end user hardware, software and related peripherals including but not limited to: client facing support, hardware, software, mobile devices, peripheral and network troubleshooting for all end user systems.
Scope of work includes responsibilities general outside of Clients Services and/or in scope of other IS&T support groups but requires the Technical Engineer to be responsible. Responsibilities may include but not limited to: Server Support, Backup Operations, Vendor Management, Application Support and Maintenance, Infrastructure Support and Enhancements
Serve as a point of contact as subject matter experts on technology, processes or procedures in Client Services
Researches and analyzes IT requests from various departments and locations, researches and tests various potential solutions and makes recommendations.
Provides remote office and after hours support for multiple locations. Performs after hours and weekend support, systems installation and maintenance as required.
Coordinates and provides hands-on support in conjunction with other IT support teams from infrastructure and applications.
Resolve incidents and requests within SLA
Support will be a mix of Windows, OSX and Linux devices
Assist End User Design & Engineering in testing and keeping production images up to date.
Travel locally between multiple CBS supported locations when needed.
Ability to lift and carry 50+ pounds of equipment.
Accountable for all technical decisions made in an effort to bring a solution to a trouble ticket or outage.
Responsible for making independent decisions that adhere to the policies and procedures of IS&T
Receives general guidance and direction from Team Lead and/or Manager, Client Services & Support
Helps establish and ensure that others follow the policies and procedures for communication and escalation of incidents and issues.
Makes recommendations for solutions on IT requests.
Minimum six (6) years IT experience supporting end users systems.
Strong Analytical and Decision making skills with a limited amount of information
Excellent communication skills, both written and oral.
Strong knowledge of all workstation operating systems
Strong knowledge of technology such as: network topologies, server administration, etc.
Strong working knowledge of current Windows Server operating systems.
Strong knowledge of Microsoft Office products (Word, Excel, Outlook, Power Point, Access, etc).
Experience with desktop remote control software (SMS, Casper, Bomgar, RDP, VNC, etc).
Understand computer imaging concepts (i.e. Ghost, RIS, PE, MDT) and have experience creating images with at least one of these disciplines.
Experience with Anti-Virus, Encryption Applications
Experience with Enterprise Management Tools (LanDesk, SCCM, Casper, etc.)
Familiar with LANDesk
Familiar with ServiceNow ticketing system
Undergraduate degree in a computer science related field or equivalent work experience required
Equal Opportunity Employer Minorities/Women/Veterans/Disabled