CBS Corporation Associate Production Support Analyst in New York, New York

Associate Production Support Analyst

REF#: 31975


JOB TYPE: Full-Time Staff




CBS Corporation (NYSE: CBS.A and CBS) is a mass media company that creates and distributes industry-leading content across a variety of platforms to audiences around the world. The Company has businesses with origins that date back to the dawn of the broadcasting age as well as new ventures that operate on the leading edge of media. CBS owns the most-watched television network in the U.S. and one of the world’s largest libraries of entertainment content, making its brand - "the Eye" - one of the most recognized in business. The Company’s operations span virtually every field of media and entertainment, including cable, publishing, local TV, film, outdoor advertising, and interactive and socially responsible media. CBS’s businesses include CBS Television Network, The CW (a joint venture between CBS Corporation and Warner Bros. Entertainment), Showtime Networks, CBS Sports Network, TVGN (a joint venture between CBS Corporation and Lionsgate), Smithsonian Networks, Simon & Schuster, CBS Television Stations, CBS Television Studios, CBS Global Distribution Group (CBS Studios International and CBS Television Distribution), CBS Interactive, CBS Consumer Products, CBS Home Entertainment, CBS Films and CBS EcoMedia.


The Associate Production Support Analyst will develop a high level of expertise not only on their assigned application, but on the physical and logical infrastructure associated with that application. He/she will draw on application development, database and systems specialist for additional support when required to supplement their knowledge. His/her goal should be to lead proactive initiatives that minimize the need to be reactive to problems. The Associate Production Support Analyst will be expected to lead the analysis of root cause factors that prevent production systems and processes from being highly reliable, accurate and efficient. A primary focus will be on the development and implementation of initiatives that eliminate dependence on manual operations and effectively integrate systems and applications with enterprise batch scheduling and enterprise monitoring tools. This individual additionally will be responsible for developing formal documentation on their assigned systems and processes as well as capacity planning, identifying patching requirements, configuration management and regular formal reporting on performance.

The Associate Production Support Analyst will also be responsible for application maintenance projects to maintain healthy Business Systems such as Hardware refreshes and Software releases. He/she will identify areas where technology can lead to increased efficiency and productivity.


  • Prioritize assignments in a high visibility mission critical system

  • Troubleshoot issues quickly and appropriately by identifying immediate remediation, determining root cause, and coordinating long term solution.

  • Responsible for best practices implementation, day to day performance and support of Mission critical applications and technologies.

  • Responsible for performing the Service Desk function for assigned applications, acting as the Single Point of Contact to the business users and for following the incident and problem management processes.

  • Perform application maintenance duties as required including off hours weekly and monthly processes

  • Manage the off hours implementation of data base control changes

  • Analyze processes, recommend process improvement and write formal documentation

  • Develop contacts and relationships with vendor support organizations

  • Understand future directions and enhancements of assigned applications

  • Develop and report metrics associated with system performance

  • Define and lead the integration of assigned production systems with the appropriate enterprise monitoring strategies that not only will identify developing issues but take proactive responses

  • Identify opportunities to eliminate significant amounts of ad hoc reporting requests by developing alternate strategies that give internal and external customers the ability to get the information they need without requesting ad hoc services from IT.

  • Must be available for on call support nights and weekends.

  • Interacts with others in the business and IT organization.

  • Works with providers of software and hardware products as well as consulting vendor service providers

  • Experience in software testing including development of test cases, test scripts, testing schedules and defining user acceptance criteria.

  • Conduct functional, regression, integration and system testing and support of User Acceptance Testing (UAT).



  • Working knowledge the Windows operating environment and FTP processes

  • Competency in relational database structures, particularly SQL and Oracle PL*SQL

  • Experience with process documentation and process documentation tools (such as PowerPoint and Visio)

  • Excellent analytical, communication (both verbal and written), facilitation/organizational skills.

  • Very strong results with people, thought, leadership and communication skills.

  • Strategic, innovative thinking and vision.

  • Strong business acumen.

  • Solid understanding of technology

  • Excellent organizational skills with particular attention to detail

  • Ability to work independently in a fast paced environment

  • Ability to learn new skills and concepts quickly

  • Experience in the Media industry is a plus

  • Experience with enterprise reporting environments such as Business Objects, Crystal reports a plus

  • Experience with Xytech’s MediaPulse, Net Insights’s ScheduALL or other distribution and scheduling software a plus

  • Undergraduate degree required.




Equal Opportunity Employer Minorities/Women/Veterans/Disabled