CBS Corporation ServiceNow Application Developer in New York, New York

ServiceNow Application Developer

REF#: 30294


JOB TYPE: Full-Time Staff




CBS Corporation (NYSE: CBS.A and CBS) is a mass media company that creates and distributes industry-leading content across a variety of platforms to audiences around the world. The Company has businesses with origins that date back to the dawn of the broadcasting age as well as new ventures that operate on the leading edge of media. CBS owns the most-watched television network in the U.S. and one of the world’s largest libraries of entertainment content, making its brand - "the Eye" - one of the most recognized in business. The Company’s operations span virtually every field of media and entertainment, including cable, publishing, local TV, film, outdoor advertising, and interactive and socially responsible media. CBS’s businesses include CBS Television Network, The CW (a joint venture between CBS Corporation and Warner Bros. Entertainment), Showtime Networks, CBS Sports Network, TVGN (a joint venture between CBS Corporation and Lionsgate), Smithsonian Networks, Simon & Schuster, CBS Television Stations, CBS Television Studios, CBS Global Distribution Group (CBS Studios International and CBS Television Distribution), CBS Interactive, CBS Consumer Products, CBS Home Entertainment, CBS Films and CBS EcoMedia.


We are seeking a versatile ServiceNow Admin/Developer with experience in CMS and Service Portal. As a member of the UX and Emerging Products Team (housed within the Corporate IT organization of CBS) you will contribute to the ideation, design, development, and support of a variety of in-house products.

The majority of this role is dedicated to the redesign, implementation, and maintenance of our Service Portal front-end running on ServiceNow. This role will have a significant impact in migrating successfully from CMS to Service Portal - driving core functionality, designing, and launching Service Portal, as well as managing ongoing enhancements. Requires a strong interest in implementing site search, corporate directory, live chat and/or chat bot, user analytics, and other forward-thinking initiatives.

An ideal candidate can help us improve the user experience of our portal, monitor our DEV/TEST/PROD servers, and participate actively in design discussions. Certification as a ServiceNow System Administrator or ServiceNow Application Developer (within the past 3 years) is preferred for this role.

We're looking for a candidate who is experienced and passionate about ServiceNow and Service Portal, but also craves expanding their portfolio with creative, UX-focused projects. Core responsibilities are focused on Service Now (75%) but will also collaborate on other front-end development work as needed (25% - responsive websites, Wordpress, etc.)

Responsibilities include:

  • Develop workflows, core functionality, and front-end of Service Portal

  • Participate in visual design sessions (wireframe through design comp) with the team

  • Translate design comps and other specifications into working code

  • Develop ServiceNow integrations utilizing the REST API

  • Server side scripting in Jelly/ServiceNow proprietary

  • Build other responsive web applications (technologies vary with the need)



A thorough understanding of the technologies used in Service Portal including:

  • AngularJS 1.xx - including writing custom directives

  • SCSS / CSS3

  • HTML / Bootstrap

  • Glide scripting (model query)

An ideal candidate has at least 3-5 years of experience working with common front-end web technologies:

  • jQuery

  • Rest API / JSON

  • AJAX

Other preferred skills/capabilities:

  • Google Analytics and/or Google Tag Manager

  • User Experience and User Interface Design knowledge

  • Experience utilizing product management & collaboration software (Pivotal Tracker, Box, Slack, Sharepoint, GoToMeeting, etc.)

  • Familiarity with Kaleo/ServiceNow integration is a plus

  • Some experience/interest in Wordpress and/or responsive websites outside of ServiceNow (PHP, SQL)

Soft skills:

  • Work collaboratively with a team of developers, product managers, designers, and UAT analysts

*Thrives working on multiple projects in a complex environment

*Good oral and written communication skills

*Able to critique other's work and accept similar feedback

*Organizes information effectively so other team members can follow behind





Equal Opportunity Employer Minorities/Women/Veterans/Disabled