CBS Corporation IT Engineer, Collaborative Systems in SIN001-30 Raffles Place #15-01, United States
IT Engineer, Collaborative Systems
CBS BUSINESS UNIT: CBS Interactive
JOB TYPE: Full-Time Staff
JOB LOCATION: SIN001-30 Raffles Place #15-01, Chevron House
CBS Interactive is the premier online content network for information and online operations of CBS Corporation as well as some of the top native digital brands in the entertainment industry. Our brands dive deep into the things people care about across entertainment, technology, news, games, business and sports. With over 1 billion users visiting our properties every quarter, we are a global top 10 web property and one of the largest premium content networks online.
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The IT Collaboration Team is responsible for the discovery, design, implementation, operation, and escalation of CBS Interactive’s collaboration portfolio, allowing employees to work effectively together. We are seeking an energetic team player/IT professional with wide range of experience in various IT technologies. Our team manages many areas such as, Messaging (Slack & G-Suite), VOIP telephony, billing optimization, company webcasting events, mobile security and device management, audio/video/web conferencing solutions and SaaS based solutions. As the Senior IT Collaboration Engineer, you will play a pivotal role in maintaining and improving our existing infrastructure as well as taking the lead on technical projects.
The Support Engineer is responsible for supporting, monitoring and maintaining the computer systems and networks of the CBS Interactive office in Singapore for about 30 employees. The Support Engineer is the only point of contact at this office for all IT related tasks including but not limited to workstation imaging, maintenance of systems hardware and software, vmware, office network and managing SaaS based technologies. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual is a part of the global collaborative system team, and is required to provide remote support to other office locations. All collaborative system team members provide global support around the clock to all SaaS based technology such as Zoom, Slack, Google suite, etc...
Be responsible for the operation of On-Prem & Cloud VOIP systems including enterprise contact center.
Provide daily onsite IT helpdesk support
Evaluate system performance, recognize & deliver improvements to system designs in accordance to best-practices. Maintain awareness of changes in new technology and advances in the industry and relevant systems
Manage and maintain office IT infrastructure, VM environment and disaster recovery practices
Collaborate with partners, vendors, and other team members on cross-functional initiatives
Provide global support for multiple team managed technologies like Google Suite, Slack, and etc…
Design, implement and support group audio and visual conferencing technologies, both on-prem and cloud.
Multiple google suite related projects like replacing file storage with google drive, generating google usage reports and etc...
Create runbooks for SaaS based technologies such as zoom, asana, pagerduty and etc...
Create a standard VM backup and restore procedure. Duplicate the effort for international office locations
Lead proof of concept projects
Build API reporting dashboard
What you bring to the team:
1-2 years relevant VOIP experience
1-2 years G-Suite support experience and G suite certification desired
Good familiarity with Linux, Windows and Mac OS support
Good knowledge of Slack administration
Strong communication and organizational skills
Strong customer service skills and flexibility to work in a dynamic environment
You might also have:
Experience working with Python an advantage
Experience working with API’s an advantage
Equal Opportunity Employer Minorities/Women/Veterans/Disabled