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CBS Corporation Manager, Guest Relations in Studio City, California

Manager, Guest Relations

REF#: 35414

CBS BUSINESS UNIT: CBS Television Network

JOB TYPE: Full-Time Staff

JOB SCHEDULE: Full-Time

JOB LOCATION: Studio City, CA

ABOUT US:

CBS was established in 1928, when founder William Paley purchased 16 independent radio stations and christened them the Columbia Broadcast System. Today, with more than 200 television stations and affiliates reaching virtually every home in the United States, CBS's total network lineup was watched by more than 110 million people a week during the 2017/2018 season. CBS has been the #1 network in primetime for 10 consecutive seasons. The network has the #1 comedy/scripted program, THE BIG BANG THEORY; #1 newsmagazine, 60 MINUTES; #l late night program, THE LATE SHOW WITH STEPHEN COLBERT and #1 daytime drama, THE YOUNG AND THE RESTLESS. Its programming arms include CBS Entertainment, CBS News and CBS Sports.

DESCRIPTION:

  • Act as primary liaison for Page and audience services to productions as CBS Studio Center

  • Develop plans with production staff to carry out specific requirements

  • Manage 25 Pages - scheduling, performance management, coordination, onboarding and training

  • Maintain relationships with production clients

  • Liaise with outside audience management companies

  • Communicate with visiting audience members and guests to ensure a positive and professional experience

  • Closely monitor guest experience and arrange accommodations for guests with disabilities

  • Ensure CBS policies and security procedures are enforced

  • Manage uniform purchasing and updates

    • Implement Page development and training initiatives

QUALIFICATIONS:

  • Experience in television production is required

  • Experience managing and developing employees

  • Strong communication skills

  • Strong customer service skills

  • Ability to maintain a professional and tactful demeanor at all times

  • Ability to streamline procedures for efficiency in a fast-paced environment

  • Available to work a flexible schedule including some weekends

  • Ability to stand for long periods of time

  • Ability to walk long distances

  • Ability to lift up to 10 pounds

  • Ability to perform duties in a variety of stage environments

  • Bachelor’s degree is preferred

EEO STATEMENT:

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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