CBS Corporation Software Support Assistant (Contractor) in United States
Software Support Assistant (Contractor)
CBS BUSINESS UNIT: CBS Interactive
JOB TYPE: Temporary / Per Diem / Freelance
JOB LOCATION: USA
CBS Interactive is the premier online content network for information and online operations of CBS Corporation as well as some of the top native digital brands in the entertainment industry. Our brands dive deep into the things people care about across entertainment, technology, news, games, business and sports. With over 1 billion users visiting our properties every quarter, we are a global top 10 web property and one of the largest premium content networks online.
Check us out on  The Muse,  Instagram and  YouTube for an inside look into 'Life At CBSi' through employee testimonials, office photos and company updates.
We are looking for a contractor who works independently to assist customers with ordering questions, account access, and basic setup of their software. The position also requires database updating and maintenance. In this role, you will be first point of contact for many customers, so your ability to assess customer questions as well as customer familiarity with the software, will be keys to success.
Manage customer questions by phone and email, about ordering, invoicing, accessing software
Monitor, contribute to, social media, on topics related to Stat Crew Software
Maintain ordering tool (Scorders), for invoicing, and serial number tracking
Update the Stat Crew cloud database for new orders and new users, and new NCAA codes
Provide and update reports for software sales and usage
Monitor cloud database for accuracy and efficiency
Update printed correspondence for website, and trade shows concerning pricing and ordering information
Develop survey of customer usage across all sports and all competitive divisions.
Assist with sales forecasting based on order reports and subscription tools
What you bring to the team:
You have -
At least 2 years of customer support and/or software support experience
Strong interpersonal and communication abilities with experience working with diverse clients
You might also have -
Prior experience in intercollegiate athletics and knowledge of sports
Knowledge of Windows and Mac platforms
Experience with subscription management tools.
CBS Interactive utilizes Workforce Logiq as a third party management solution for its contractor workforce. Selected applicants for this contractor opportunity will be employed by Workforce Logiq, not CBS Interactive. Workforce Logiq is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or status as a veteran. Workforce Logiq complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled